What are some common complaints about OurTime dating service?

Common complaints about OurTime, a dating service tailored for singles over 50, often pertain to the platform's user interface and navigation which some users find not particularly user-friendly. Members sometimes express frustration over difficulties in canceling subscriptions or handling automatic renewal policies. There are reports of unsatisfactory customer support experiences when attempting to resolve these issues. Additionally, users frequently encounter fake profiles or scammers, a problem that is not unique to OurTime but prevalent across many online dating sites. These negative experiences can lead to dissatisfaction among users who expect a secure and seamless online dating experience.