QUESTION
Why is Mozilla VPN not working?
ANSWER
Mozilla VPN may not be working for a variety of reasons, including connectivity issues, outdated software, server problems, or incorrect configuration settings. If the device doesn't have an active internet connection or if there are network restrictions in place like firewalls or network-wide VPN blocks, it might prevent Mozilla VPN from establishing a connection. Additionally, if the Mozilla VPN app is outdated, it may not function properly due to unpatched bugs or incompatibilities with the operating system. Server issues on Mozilla's end could also result in downtime for the service. Lastly, incorrect configuration settings within the VPN app or the user's device could lead to connection failures. It is essential to ensure that all settings are correctly applied and that the user's subscription is active to rule out these potential problems. Troubleshooting steps typically involve checking the internet connection, verifying subscription status, updating the application, selecting different servers, and reviewing configuration settings.
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