Why isn't Hotspot Shield working, and how can I fix it?

Hotspot Shield might not be working for a variety of reasons, such as server issues, outdated software, or an interrupted connection. First, ensure that the device has a stable internet connection and there are no network restrictions preventing VPN access. If the connection is secure, check to see if the Hotspot Shield app is updated to its latest version since outdated versions can cause compatibility issues. The next step would be to switch servers within the app because some servers might be overloaded or temporarily down. Additionally, verifying the firewall settings and antivirus software on the device is important since these can sometimes block VPN connections. Temporarily disabling them can help determine if they are the cause of the problem. If the issue persists, reinstalling Hotspot Shield can clear up any corrupt data that might be causing the issue. Contacting customer support could provide specific instructions tailored to the particular circumstances if none of these steps work.