QUESTION
How do I cancel my account on OurTime?
ANSWER
To cancel an account on OurTime, one needs to log in to the website and access the 'My Account Settings' section. From there, navigate to the 'Account Status' and then click on 'View Account Status.' You'll find the option to 'More Account Status Changes' where you can click on ‘Remove Automatic Renewal.’ This will stop any further charges being taken. To completely delete the profile instead of just cancelling the paid subscription, one must select the 'Remove My Profile' option. After answering a short question to explain why the account is being cancelled, confirm the deletion request, which will remove the profile and all associated data from the site. If any difficulties arise during this process, OurTime customer service can be contacted for assistance.
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