QUESTION
How do I cancel my CyberGhost VPN subscription?
ANSWER
To cancel a CyberGhost VPN subscription, you need to first determine where you made your purchase. If you bought the subscription directly from the CyberGhost website, log in to your account dashboard on the CyberGhost website, navigate to 'My Subscriptions', and there you should find the option to disable the automatic renewal feature. This action will ensure that your subscription is not renewed after the current term expires. However, if you purchased your subscription through a third party such as the Apple App Store or Google Play Store, you need to cancel it directly through those services by managing your app subscriptions in their respective platforms. In both cases, remember to perform these steps before your billing cycle renews to avoid unwanted charges. It's also useful to know that CyberGhost offers a 45-day money-back guarantee for longer plans and a 14-day guarantee for monthly plans, so if you’re within this period, you may also be able to request a refund according to their terms of service.
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