QUESTION
How do I cancel my ExpressVPN subscription and get a refund?
ANSWER
To cancel an ExpressVPN subscription and obtain a refund, one must first understand that cancellations are generally tied to the terms of the service's 30-day money-back guarantee. If within this period, one can log into their account on the ExpressVPN website, navigate to the "Subscription" section, and select the option to turn off automatic renewal. Following this action, reaching out to ExpressVPN customer support is advisable; doing so via live chat or email allows for direct assistance in processing the cancellation and request for a refund. The support team typically responds promptly to handle such matters, ensuring a smooth and hassle-free experience in line with their satisfaction policy. It's essential to ensure that the request is made within the stipulated timeframe and to provide any required information or account details to facilitate a speedy and successful refund process.
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