What do users think about eHarmony based on reviews?

Users generally have mixed opinions about eHarmony based on reviews. Many appreciate the platform's focus on fostering long-term relationships, its comprehensive personality assessment that aims to match compatible partners, and the overall user-friendly experience. However, some users express frustration over the subscription cost, which is higher than some other dating platforms, and the fact that free users have very limited access to features, including communication with matches. Additionally, there are reports of dissatisfaction due to matches outside of preset criteria and difficulties in canceling subscriptions or getting refunds. Despite these concerns, a notable number of users have reported finding meaningful relationships and value the platform's effort to create lasting connections.