What are common complaints about the CEX.IO platform?

Common complaints about the CEX.IO platform often revolve around high fees, especially for credit card transactions, which users feel can be excessive compared to other crypto exchanges. Customer support response times also come under scrutiny, with some customers expressing dissatisfaction with delays in resolving issues or answering queries. Verification procedures can be another source of frustration due to the perceived complexity and length of time it takes for new users to get fully verified, limiting their ability to use all the platform's features immediately. Lastly, while not unique to CEX.IO, users occasionally report technical glitches or performance issues during high market volatility, which can impede trading activities and potentially lead to financial loss.